Estimated Delivery Time: 5 - 14 Business days Please note that these are just estimates. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

We currently ship to the following locations: United States Canada Estimated Shipping Times: North America (United States, Canada) 5 - 14 business days *Tracking information will be provided *

Please contact USPS at 1-800-275-8777 to inquire about the delivery of your package. Please note: Once a package has been shipped to your address FernKare has no control over the delivery of your package nor is FernKare responsible for lost or stolen packages. It is very important to verify your shipping address before submitting an order.

Due to the nature of our products, we do not accept returns unless the product was received damaged. Damaged Products: If you receive a product that is cracked, broken, or otherwise damaged, please follow these steps: Contact Us: Reach out to us at support@fernkare.com with your order number and a detailed description of the issue. Provide Evidence: Attach photographic or video evidence of the damaged product. If the box or packaging is damaged, please include a photo before opening it so we can assess your claim fairly. Review and Resolution: Once we receive your email and evidence, we will review your claim. If approved, we will offer a replacement or a refund for the damaged item.

We strive to accommodate all requests. However, please note that once an order has been processed or shipped, we may not be able to make any changes. If you need to cancel your order, please contact us immediately.